Responsible Gambling

Responsible Gambling at Chipy Casino

Playing Should Always Feel Good

At Chipy Casino, we want every New Zealand player to have an experience that's genuinely enjoyable — whether you're spinning the pokies, playing a hand of blackjack, or trying your luck on a live table. Gambling is entertainment, and like all forms of entertainment, it works best when it's approached with balance, awareness, and a clear head.

We also know that for some punters, what starts as a bit of fun can gradually shift into something more complicated. That's okay to acknowledge — it happens, and it doesn't make you a bad person. What matters is knowing that support is always available, that tools are in place to help you stay in control, and that Chipy Casino is genuinely in your corner.

This page explains everything you need to know about responsible gambling at Chipy Casino: the safeguards we offer, the signs to look out for, and where to turn if you or someone you care about needs help.

---

Our Commitment to You

Chipy Casino operates with full respect for New Zealand's gambling laws and the standards set by the Department of Internal Affairs and the Gambling Commission NZ. We take our responsibilities seriously — not because we're required to, but because we believe that a safe player is a happy player, and happy players are the foundation of everything we do.

We are committed to:

• Providing transparent, easy-to-use player protection.
• Preventing underage gambling at every.
• Offering honest, non-judgmental support and.
• Referring players to professional help whenever it's.
• Continuously reviewing our responsible gambling.

---

Know the Difference: Fun vs. a Problem

Gambling is meant to be fun — a bit of a thrill, a way to unwind, or something to enjoy with mates. Most New Zealand players keep it exactly that way. But it's worth understanding the difference between recreational gambling and gambling that's become a problem.

Healthy gambling looks like:

• Playing within a budget you've set in.
• Treating losses as the cost of entertainment, not something to "win back"
• Stopping when you've hit your limit, even when you're on a roll.
• Gambling being just one part of a full, balanced life.
• Never gambling with money meant for rent, groceries, or.

Warning signs that gambling may be becoming an issue:

• Spending more time or money on pokies or other games than you.
• Chasing losses — betting more to try to recover what you've lost.
• Feeling anxious, irritable, or low when you're not.
• Hiding your gambling from family or.
• Borrowing money or using savings to fund.
• Neglecting work, relationships, or responsibilities because of.
• Gambling to escape stress, loneliness, or difficult.

If any of these sound familiar, please know: you're not alone, and there is absolutely no shame in reaching out for support. The tools below — and the helplines listed further down — are here for exactly this reason.

---

Your Responsible Gambling Toolkit

Chipy Casino gives you a full set of tools to manage your gambling your way. You can access all of these through your account settings or by contacting our support team directly. There is no judgement, no hassle — just straightforward help when you need it.

Deposit Limits

Setting a deposit limit is one of the most effective ways to stay in control of your spending. You can set limits on how much you deposit over a daily, weekly, or monthly period in NZ dollars (NZ$).

• Daily limit — caps how much you can add to your account in a single day.
• Weekly limit — a broader ceiling across seven days.
• Monthly limit — great for punters who prefer to manage their budget over a longer.

Increasing a deposit limit always requires a cooling-off period before it takes effect. Reducing a limit, however, takes effect immediately. This asymmetry is intentional — it's designed to protect you in moments when you might be tempted to spend more than you'd planned.

Session Time Limits

It's easy to lose track of time when you're enjoying the pokies or a live dealer game. Session time limits let you decide in advance how long you'll play in a single sitting. Once your time is up, you'll receive a notification and your session will end automatically.

We encourage all players to set session reminders as a simple, proactive habit — even if you don't feel you need them right now.

Loss Limits

A loss limit puts a ceiling on how much you can lose within a set time frame. Once you reach that amount, you won't be able to place further bets until the limit period resets. This tool is particularly useful for players who want to enjoy the pokies without any risk of spending beyond their comfort zone.

Cooling-Off Periods

Sometimes you just need a break — a few days away from the screen to reset and refocus. A cooling-off period lets you temporarily pause your account for a period of your choosing, typically ranging from 24 hours to several weeks.

During a cooling-off period:

• You cannot log in or place bets.
• You will not receive any promotional emails or bonus.
• Your account and funds remain safe and.

A cooling-off period is not permanent. If you feel you need a longer or more definitive break, self-exclusion (see below) may be the better option.

Self-Exclusion

Self-exclusion is a more serious, longer-term commitment to stepping away from gambling. If you feel that gambling has become harmful, or you simply want to remove the option entirely for a significant period, self-exclusion is the right move.

At Chipy Casino, you can self-exclude for:

• 6.
• 1 year.
• 5.

Once self-exclusion is active:

• Your account is fully.
• You cannot create a new account during the exclusion.
• All marketing communications are stopped.
• Any pending withdrawals will be processed to your nominated payment method (POLi, bank transfer, etc.).

Self-exclusion cannot be reversed before the period you select has ended. This is not a punishment — it's a firm, reliable safeguard designed to give you genuine protection when you ask for it.

To initiate self-exclusion, contact our support team directly via live chat or email. Our team is trained to handle these conversations with care, privacy, and zero judgement.

---

Protecting Young People

Chipy Casino has a strict policy of zero tolerance for underage gambling. New Zealand law requires all players to be 18 years of age or older, and we take this seriously.

We verify the age and identity of all players during the registration process. If you share a device with younger family members, we strongly encourage you to:

• Keep your login credentials completely.
• Enable device-level parental.
• Log out of your account after every.
• Consider using third-party filtering software on shared.

If you suspect a minor has accessed a gambling account — ours or any other — please report it immediately.

---

New Zealand Helplines and Support Services

If you're concerned about your gambling — or someone else's — please reach out. The services below are free, confidential, and staffed by people who genuinely understand what you're going through. There is no minimum level of "bad" required to ask for help. If something feels off, that's enough of a reason to call.

You can also speak with your GP, a counsellor, or a trusted community leader. Support exists in many forms — the important thing is that you reach out to someone.

---

A Word From Us

We know that responsible gambling pages can sometimes feel like fine print — something a casino adds because it has to. We want this to be different.

If you're a New Zealand punter who loves a spin on the pokies, a hand of cards, or the buzz of a live game, we're genuinely glad you're here. And if you ever find yourself in a place where that buzz starts to feel more like pressure, we want you to know that this is still a safe place to come — not to gamble, but to get help.

Talk to us. Use the tools. Call the helpline. Do whatever you need to do to take care of yourself, because that matters far more than any game.

Chipy Casino is here for the fun — and for the hard moments too.