Privacy Policy

Last Updated: May 28, 2026.

At Chipy Casino (chipycasino-nz.com), we are committed to protecting the privacy and security of our players. We understand that as a punter, your trust is paramount, and we aim to be as transparent as possible about how we handle your personal information. This Privacy Policy outlines the types of data we collect, why we collect it, how we use it, and your rights regarding your data under the New Zealand Privacy Act 2020.

If you have any questions or are keen to learn more about how we manage your information, please contact our support team at [email protected].

1. Scope of This Policy

This Privacy Policy applies to all personal information processed by Chipy Casino in relation to our services, including our website, mobile interface, and support channels. By using our services and playing our pokies, you acknowledge that you have read and understood the terms of this policy.

2. Information We Collect

To provide you with a premium gaming experience and to comply with legal requirements, we collect several categories of information:

Personal Identification Information

Registration Data: Your name, date of birth, residential address, and contact details (email address and phone number).
Verification Data: Documents to verify your identity, such as a passport, driver’s license, or utility bills, to ensure compliance with anti-money laundering (AML) regulations.

Transactional and Financial Information

Payment Details: Records of your transactions in NZD, including deposits and withdrawals.
Payment Methods: Information related to your preferred payment methods, including POLi, Visa, Mastercard, Neosurf, bank transfers, and various cryptocurrencies. We do not store your full credit card details on our servers; these are processed by secure, PCI-DSS compliant third-party payment gateways.

Technical and Usage Data

Device Information: IP address, browser type, operating system, and device identifiers.
Gaming Activity: Details about your betting history, session duration, and preferences while playing pokies.
Cookies: Data collected via cookies to improve site functionality and provide a personalized experience.

3. How We Use Your Information

We use your data for several legitimate purposes, primarily to ensure we can deliver a secure and enjoyable platform:

Service Provision: To create and manage your account, process your deposits in NZD, and facilitate fast withdrawals.
Security and Compliance: To verify your identity, prevent fraud, and comply with the regulations set by the Department of Internal Affairs and the Gambling Commission NZ.
Personalization: To offer a tailored experience, ensuring our pokies and promotions align with your preferences.
Communication: To send you essential updates regarding your account, changes to our terms, or, if you have opted in, promotional material.
Responsible Gambling: To monitor play patterns and provide support or interventions if we suspect a punter is struggling with problem gambling.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our agreement with you when you sign up and play our games.
Legal Obligation: To comply with New Zealand law, specifically the Privacy Act 2020 and various anti-money laundering and counter-terrorism financing legislations.
Legitimate Interests: To improve our services, maintain the security of our platform, and provide the high-speed service that NZ players expect.
Consent: Where you have explicitly opted into marketing or other non-essential data processing activities.

5. Data Retention and Security

Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Once the retention period expires, your data is securely deleted or anonymized.

Security

We implement robust technical and organizational measures to protect your information, including:

Encryption of sensitive data during transmission and storage.
Regular security audits and vulnerability assessments.
Strict access controls limiting who within our organization can view your personal details.
Secure processing of financial data through industry-standard methods like POLi for bank transfers.

6. Sharing of Information

We do not sell your personal information. We only share your data with third parties in the following limited circumstances:

Service Providers: We work with trusted third-party vendors for payment processing, identity verification, and IT infrastructure. These partners are contractually obligated to protect your data.
Legal Requirements: If required by the Department of Internal Affairs, the Gambling Commission NZ, or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Your Rights Under the Privacy Act 2026

As a user in New Zealand, you have specific rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you.
Right of Correction: If your details are inaccurate or incomplete, you have the right to request that we update them.
Right to Erasure: In certain circumstances, you may request that we delete your data.
Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We aim to respond to all legitimate requests within 30 days.

8. Responsible Gambling and Data

We take the welfare of our punters very seriously. If you find that your gaming habits are becoming an issue, please reach out to the Problem Gambling Foundation at 0800 664 262. We may use your usage data to identify signs of problem gambling and may, at our discretion, restrict your account or offer resources to help you maintain control. Your privacy remains protected during these interactions, but your safety is our priority.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us remember your preferences, keep you logged in, and analyze how our site is used so we can make it "sweet as." You can adjust your browser settings to decline cookies, though this may impact your ability to use certain features on our site.

10. Children’s Privacy

Chipy Casino is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with data, we will take immediate steps to delete that information.

11. International Data Transfers

While we are committed to protecting your data to the high standards expected in New Zealand, please note that some of our service providers may be located outside of New Zealand. In these cases, we ensure that appropriate data protection agreements are in place to maintain the security of your information in accordance with the New Zealand Privacy Act 2020.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our own internal procedures. We will notify you of any significant changes via email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal information, please reach out to our team:

Email: [email protected].

We value our community of players, and we appreciate you choosing Chipy Casino. If you are satisfied with our service, chur for sticking with us! We remain dedicated to providing a safe, fast, and transparent environment for all our NZ punters.